Conditions of use of cookies

Article 1 - Definitions

Cookie: A small text file placed on the user's terminal when visiting a website.

Tracker: Any software capable of tracking the user's navigation on a website.

User: Any natural person using the website.

Website: The CouverturePiscine website accessible at www.couverturepiscine.com .

Publisher: The company COPICOM SAS publishing the website.

Host: The company GoDaddy.com hosting the website.

Article 2 - Purpose

The purpose of these conditions of use is to define the rules applicable to the use of cookies and other trackers on the website.

Article 3 - Types of cookies used

The website uses different types of cookies:

• Cookies necessary for the functioning of the website: These cookies are essential for the proper functioning of the website and cannot be deactivated. They make it possible in particular to manage the user session, to memorize the items in the shopping cart and to secure transactions.
• Analytical cookies: These cookies allow us to collect statistical information on website traffic and of the use of its services. This data is then anonymized and used to improve the user experience.
• Advertising cookies: These cookies allow personalized advertising to be delivered based on interests of the user.

Article 4 - User consent

The user is informed that the placement of cookies on their terminal is subject to their consent.

The user's consent is collected through an information banner displayed during their first visit to the website.

The user can modify their cookie choices at any time by clicking on the "Cookie management" link at the bottom of each page of the website.

Article 5 - Purposes of cookies

The cookies used on the website have the following purposes:

• To ensure the proper functioning of the website and its services.
• To establish statistics on attendance and use of the website.
• To offer personalized advertising offers.

Article 6 - Duration of cookie storage

The retention period of cookies varies depending on their type:

• Cookies necessary for the operation of the website: These cookies are kept for the duration of the session user navigation.
• Analytical cookies: These cookies are kept for a maximum period of 13 months.
• Advertising cookies: These cookies are kept for a maximum period of 6 months.

Article 7 - User Rights

The user has several rights regarding cookies:

• Right of access to data: The user has the right to access the data personal information collected through cookies.
• Right of rectification: The user has the right to rectify the personal data collected by the through cookies.
• Right of opposition: The user can object to the use of cookies for legitimate reasons.
• Right to limit processing: The user may request the limitation of the processing of their data personal.
• Right of erasure: The user may request the erasure of their personal data.
• Right to data portability: The user can request to receive their personal data in a structured, commonly used and machine-readable format.

The user can exercise their rights by contacting the publisher of the website at the following address: contact@couverturepiscine.com.

Article 8 - Contact

For any questions relating to cookies, the user can contact the website editor at the following address: contact@couverturepiscine.com.

Article 9 - Modification of the conditions of use

These conditions of use of cookies are subject to change at any time.

The user is informed of any modification by email or by an information banner displayed on the website.

Article 10 - Applicable law

These conditions of use of cookies are subject to French law.

Article 11 - Attribution of jurisdiction

In the event of a dispute relating to these conditions of use of cookies, the French courts will have sole jurisdiction.

Transport Policy

1. Taking an Order
2. Transport in France and Belgium
3. Check shipping
4. Refunds & Returns

1. Order taking

All orders will be taken into account immediately upon receipt of payment. In the majority of cases, payment will be made via credit card, and therefore payment will be received directly. When a payment is made by bank transfer, it may take 3 days to receive the payment and put the order into production. Upon receipt of the order, you will receive an email confirming the order with a unique order number. You will receive a new email when the order is ready to be sent.

2. Transport in France & Belgium

Transport in France & Belgium is free for:

• Bar tarpaulins;
• Bubble covers;
• Foam tarps;

Any shutter or accessory will be accompanied by a transport charge.

The price of transport costs are shown in the table below for the shutters.. Attention, prices do not include packaging costs or shipping costs. the diesel tax and are subject to change.

Accessories are subject to fees based on their weight.

 Delivery times depend on the type of product purchased as well as the period. Our production times are a little longer between April and September.

3. Check transport

When your goods are delivered, you will receive an email from us with transport confirmation as well as, in the majority of cases, a tracking number in order to to know where the package is. Some shipments may not have a tracking number, this depends on the type of material delivered as well as the type of carrier. Tracking numbers can also be activated after a certain period of time.

Your mobile number will also be sent to the transport company so that an appointment can be made for delivery.

If you still have not received anything 4 working days after the transport confirmation email, please send us an email at transport@couverturepiscine.com or contact us on +33 1 59 06 91 74 so we can help you.

4. Reimbursement & returns

We accept returns of merchandise up to 14 days after receipt of the package only for our standard products. Products that benefit from a full return are:

• EcoSplash - bar cover

• All accessories.

Custom made products are not returnable except if damaged due to transportation.

Our returns procedure can be viewed here. 

 

After-sales service (After-sales service) procedure & back CoverPool

Initiate the return procedure

Accept order upon delivery

Choose the order for which you are requesting an exchange or return

Choose the products you want to return

I do not accept delivery from the start and return the order with the carrier

Confirmation of return request

Return request verification

Return Accepted

Return refused

Initiate the return procedure

Accept order upon delivery

When the carrier comes to deliver your goods, the transport may not have gone well. Unfortunately we work with service providers and therefore do not have full control over the quality of transport. We review our partners every year to ensure the best quality, but things could go wrong. If so, please refer to this rubric.

If the packaging is very badly damaged, you can categorically refuse delivery and ask the carrier to send it back to the factory. p>

It is very important that you do this at this time, because as soon as the delivery is accepted, you will have to make a return request. 

Choose the order for which you are requesting an exchange or return

Go to your personal space at the top right of the page:

Attention: while you can place an order without necessarily making an account, it is essential to have an account to claim a guarantee or return merchandise.< /span>

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You will then have an overview of each of your commands:

Choose the order for which you wish to make a return or replacement. You still have the command reference that starts with #CPXXXX

Choose the products you want to return

When you have chosen the order in question, the list of all the articles will be proposed:

 

Choose the product you wish to return:

It is important to indicate the reason why you wish to return the item in question:

You can also add comments:

WARNING: Any request must also be accompanied by photos which you can send to us at service@couverturepiscine.com with the same order number in the subject.

I do not accept delivery from the start and return the order with the carrier

In this case, you can tell the carrier to take back the goods.

Please take photos of the packaging, the more photos, the better.

Once this is done, please also begin the returns process, but you will have to returnall articles.

Go to your personal space:

You have an overview of all your orders:

Choose the order you just refused (often you will only have one order in your general overview):

And choose all items to return:

Indicate that all items must be returned, and indicate in the Note of the first item that the packaging arrived damaged:

Once all items have been selected, confirm on the button  "Request a return." 

Your return has been requested and will be verified.

Attention: Don't forget to also send us an email with as many photos as possible in order to have a clear view on the subject at the following address: service@couverturepiscine.com

Confirmation of return request

For each return request, this request will be confirmed by an email that you will receive on the address associated with your order.

Return request verification

Our teams will always review the return request. Someone from our team may even contact you for more information if necessary.

Return Accepted

If the return is accepted, you will receive an email from us confirming the return request included in the email when you click “Print shipping label”.

This document again contains the different elements of the order that you want to return.

A tracking number will also be sent to you. You will need to package the item well so that it is not damaged during transport. We will keep you informed of the carrier's passage.

When we receive your item, it will be promptly reviewed and:

• Item will be exchanged for the correct item or an undamaged item
• You will receive a refund if it is an item that is not needed or if you no longer wish to have the item

Please complete the document as required with Letter Code (A, B, C, D) and add any necessary comments.

A new item will be sent to you as if you had placed a new order, and it will also appear in your personal account.

Return refused

If, however, the return should be refused, you will also be kept informed via email:

If you have any questions, do not hesitate to contact us at the email address splash@couverturepiscine.com